pklak's Privacy Policy

pklak ("we", "our", or "the platform") is a trusted online casino and sports betting platform in Bangladesh. This privacy policy ("policy") describes what personal information we collect from you while you use our website pklak.cam and related services, how we use that information, and how we keep it secure.

By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy. This policy is an integral part of our terms and conditions. If you do not agree with any part of this policy, please refrain from using our platform.

This privacy policy applies to all users of pklak — both registered members and guest users. We take the protection of personal information seriously and are committed to safeguarding your privacy.

We collect the following types of information:

2.1 Information You Provide

Information you voluntarily provide when creating an account and using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
• Records of your conversations with our support team

2.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and device information (operating system, browser type)
• Login time and location data
• Gaming history and transaction records
• Information collected through cookies and similar tracking technologies
• Referral source and time spent on the site

We use the information we collect for the following legitimate purposes:

• Account Management: To create, verify, and manage your pklak account.
• Age Verification: To confirm that platform users are 21 years of age or older.
• Transaction Processing: To successfully complete deposit and withdrawal requests.
• Customer Support: To provide 24/7 assistance in Bengali via live chat and email.
• Security and Fraud Prevention: To detect and prevent suspicious activity.
• Bonuses and Promotions: To correctly apply offers applicable to you, such as the 120% welcome bonus.
• Responsible Gaming: To identify signs of excessive gambling and take the necessary steps.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the quality of the platform.

pklak does not sell your personal information. However, information may be shared with trusted third parties in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers receive the information necessary to complete transactions.
• Identity Verification Services: Accredited verification service providers for the KYC process.
• Technology Partners: Reliable technology service providers who operate the platform, working under strict confidentiality agreements.
• Legal Authorities: Information provided to authorities based on court orders or legal obligations.

Except in the cases mentioned above, we do not disclose your personal information to any advertising agencies, data brokers, or any other third parties.

The pklak website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser or on your device.

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login status and ensuring security.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To monitor site usage and improve our services.
• Security Cookies: To prevent fraud and unauthorized access.

You can control or disable cookies from your browser settings. Keep in mind that disabling certain cookies may cause some features of the platform to not work properly.

We retain your personal information for as long as your account is active or as needed to provide our services. In specific cases:

• Account information: Retained for the applicable legal period even after the account is closed.
• Financial transaction records: Retained for an extended period for audit and legal requirements.
• Support conversations: Retained for a reasonable period after resolution.
• Log files: Retained for a limited period for security monitoring.

Once the retention period ends, data is securely deleted or permanently anonymized.

You hold the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your information for specific purposes.

To exercise any of these rights, please contact our support team. We will process all valid requests within a reasonable timeframe.

pklak takes the highest technical and organizational measures to protect your personal and financial information:

• SSL/TLS Encryption: All data transmissions are secured with industry-standard encryption technology.
• Secure Server Environment: Your information is stored on secure servers protected by firewalls and access controls.
• Two-Factor Authentication: A two-step authentication method for account security.
• Regular Security Assessments: Periodic security testing to identify vulnerabilities.
• Limited Access: Only authorized staff may access personal information on a need-to-know basis.
• Suspicious Activity Monitoring: Automated systems detect unusual logins or transactions.

While we ensure the highest reasonably practicable security measures, no online platform can guarantee 100% security. Use a strong password to protect your account and keep it confidential.

pklak strictly provides services only to those who are 21 years of age or older. We do not knowingly collect personal information from any minor.

We use various methods to verify age at the time of registration. If we learn that a person has provided false information about their age, their account will be closed immediately and the collected information will be deleted.

If you believe that we hold information about a minor, please notify us at [email protected].

We may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• Registered users will be notified by email of significant changes.
• A notice will be displayed on the platform.

Continuing to use the platform after changes have been made will be considered as your acceptance of the revised policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Speak directly with our support team in Bengali 24/7.

We take all privacy-related requests seriously and aim to respond within a reasonable timeframe. More complex requests may take additional time, but we will always keep you informed of the progress.